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• Where to Buy Tickets
• Tickets By Mail
• Ticket Validation
• Exchanging Old Tickets
• Fare Zone Chart
• Ticket Discounts
• Ticket Exchange Form
• Commuter Ticket Programs
• Refunds and Other Last Minute Items

Tickets By Mail

Use the ACE ticket order form to purchase tickets by mail. Return the completed form to:

Ticketing Department
Altamont Commuter Express
949 E. Channel Street
Stockton, CA 95202

Click here for the order form

Ticket Validation

Since the Altamont Commuter Express is a barrier-free system, riders must validate their tickets before boarding. There are two ways of doing this, depending on the type of ticket you're using: if you're using a one-way, round-trip or twenty trip ticket, you MUST validate the ticket in a Ticket Validation Machine (TVM) before boarding. These machines are easy to use and are available at each boarding platform. If you're using a monthly pass, the procedure is even easier: simply sign the back, and you're set for the month! After boarding the train, be sure to display your valid ticket in a plastic sleeve (ACE provides these to passengers). Train attendants and Fare Inspectors check the tickets for validation as they greet the passengers between stations. 

Exchanging Old Tickets

To exchange an old ticket please submit the following:  a completed Ticket Exchange Form, your original ticket, and payment for the balance of the exchange (difference between the credit for the old ticket and the cost of a new ticket).  All Exchange forms must be mailed to ACE Headquarters, 949 E. Channel St., Stockton, CA 95202.

Important note: Ticket exchange is processed through ACE Headquarters.  Station vendors and other ticket sales locations cannot issue credit or process ticket exchanges.

 Printer Friendly Exchange Form
 

Fare Chart

To use the Fare chart select origin and destination stations. Use the chart to determine the ticket price based on destinations.

Copy of Fare Schedule Table (pdf)

Ticket Discounts

Discount tickets for people with disabilities, seniors, and children are available. Proof of discount eligibility is required for purchase and must be carried while on board the train.

• People with disabilities may purchase a ticket at a 50% discount.
• Seniors 65 yrs and older may purchase a ticket at a 50% discount.
• Children ages 5 and under ride free per paying adult. Children between the ages of 6 and 12 may purchase a ticket at a 50% discount. Children under the age of 12 are not permitted to travel without an adult in attendance.

Regional Transit Connection (RTC) Discount Card ID program

The RTC Discount ID Card is available to qualified persons with disabilities and senior citizens, 65 years of age or older. The card makes it easier for you to demonstrate your eligibility for reduced fares on fixed-route transit bus, rail and ferry systems throughout the San Francisco Bay Area. The RTC Discount card costs $3.00 and is good up to three years.

How do I demonstrate my eligibility for the Discount ID Card?

Basic Eligibility

• For Basic Eligibility you must present one of the following with your application:
• Medicare Card, the Federally issued red, white, and blue card (not Medi-Cal).
   
• California DMV Placard Registration Receipt for a parking placard.
   
• Other Transit Agency or Visitor Card issued to you by another California transit agency.
   
• Proof of Age – 65 or older.
   
• Proof of Veterans Disability – A copy of your Service Connected Disability ID Card and your VA Certification letter demonstrating a disability rating for aid and attendance, or service-connected disability with a rating level of 50% or higher.

Medical Eligibility

For Medical Eligibility please call ACE customer service at 1-800-411-RAIL for a RTC Brochure and a Medical Eligibility Form. If you submit a medical certification it must be completed by one of the following licensed professionals:

Licensed physicians with an M.D. or D.O. degree, licensed physician’s assistants and nurse practitioners may certify in all categories in which they are licensed to diagnose:
 

• Licensed chiropractors, categories 1, 2, 3 and 4
  Licensed podiatrist, disabilities involving the feet under the categories 1, 2, 3 and 4
   
• Licensed optometrist, category 9
   
• Licensed audiologist, category 10
   
• Licensed clinical psychologists and licensed educational psychologists, categories 12, 15, 16 and 17
   
• Licensed marriage and family counselors (MFCC) and licensed clinical social workers (LCSW), Category 17

Application Process

Complete the application form for either Basic or Medical eligibility.
Bring application with you. Do not mail it in.
Present a valid photo identification – such as current driver’s license, California Identification Card or Military Dependent Card
Pay the appropriate fee: $3:00 New, renewal, or visitor $5.00 Replacement (These fees are non-refundable)

Your picture will be taken when you submit your application. Your eligibility will be verified later, and your Discount ID Card will be mailed to you within 21 days. Upon receiving your Discount ID Card, you are immediately eligible for reduced fares on all participating public transit systems. No additional proof required, but you must show the Discount Cart at the time you pay the fare. Please contact ACE customer service at 1-800-411-RAIL if you have any questions.

Where to apply for RTC Discount card

Robert J. Cabral Station
949 E. Channel St.
Stockton, CA 95202
Mon – Fri 8 am to 5 pm
 

ACE Ticket Exchange Form

To exchange an old ticket please submit the following:  a completed Ticket Exchange Form, your original ticket, and payment for the balance of the exchange (difference between the credit for the old ticket and the cost of a new ticket).  All Exchange forms must be mailed to ACE Headquarters, 949 E. Channel St., Stockton, CA 95202.

Important note: Ticket exchange is processed through ACE Headquarters.  Station vendors and other ticket sales locations cannot issue credit or process ticket exchanges.

 Printer Friendly Exchange Form

Commuter Ticket Programs

The following pre-tax commuter ticket programs are available to passengers.  Please visit their websites for more information.

Refunds for Unused ACE Tickets...and Other Last Minute Items

In an event a passenger is unable to use an ACE ticket; a request for a refund will be issued after processing.  The San Joaquin Regional Rail Commission Fiscal Department will handle all refund requests. Requests for refunds can be mailed to: 

   Fiscal Department Refunds

   San Joaquin Regional Rail Commission

   949 East Channel Street

   Stockton, CA  95202

Requests for refunds may also be submitted at the ACE Customer Service Counter in the Stockton Cabral Station.

Please provide the following information for a refund request: Date of ticket purchase, location of purchase, and form of payment used for purchase.

Ticket cancellation fees are suspended through December 31, 2009

Tickets sold onboard ACE trains are non-refundable.