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• Where to Buy Tickets
• Tickets By Mail
• Ticket Validation
• Exchanging Old Tickets
• Fare Zone Chart
• Ticket Discounts
• Ticket Exchange Form
• Commuter Ticket Programs
• Refunds and Other Last Minute Items

Tickets By Mail

Use the ACE ticket order form to purchase tickets by mail. Return the completed form to:

Ticketing Department
Altamont Commuter Express
949 E. Channel Street
Stockton, CA 95202

Click here for the order form

Ticket Validation

Since the Altamont Commuter Express is a barrier-free system, riders must validate their tickets before boarding. There are two ways of doing this, depending on the type of ticket you're using: if you're using a one-way, round-trip or twenty trip ticket, you MUST validate the ticket in a Ticket Validation Machine (TVM) before boarding. These machines are easy to use and are available at each boarding platform. If you're using a monthly pass, the procedure is even easier: simply sign the back, and you're set for the month! After boarding the train, be sure to display your valid ticket in a plastic sleeve (ACE provides these to passengers). Train attendants and fare enforcement officers check the tickets for validation as they greet the passengers between stations. 

Exchanging Old Tickets

To exchange an old ticket please submit the following:  a completed Ticket Exchange Form, your original ticket, and payment for the balance of the exchange (difference between the credit for the old ticket and the cost of a new ticket).  All Exchange forms must be mailed to ACE Headquarters, 949 E. Channel St., Stockton, CA 95202.

Important note: Ticket exchange is processed through ACE Headquarters.  Station vendors and other ticket sales locations cannot issue credit or process ticket exchanges.

 Printer Friendly Exchange Form
 

Fare Chart

To use the Fare chart select origin and destination stations. Use the chart to determine the ticket price based on destinations.

Copy of Fare Schedule Table (pdf)

Ticket Discounts

Discount tickets for people with disabilities, seniors, and children are available. Proper identification is required for purchase and must be carried while on board the train.

• People with disabilities may purchase a ticket at a 50% discount.
• Seniors 65 yrs and older may purchase a ticket at a 50% discount.
• Children ages 5 and under ride free per paying adult. Children between the ages of 6 and 12 may purchase a ticket at a 50% discount. Children under the age of 12 are not permitted to travel without an adult in attendance.

ACE Ticket Exchange Form

To exchange an old ticket please submit the following:  a completed Ticket Exchange Form, your original ticket, and payment for the balance of the exchange (difference between the credit for the old ticket and the cost of a new ticket).  All Exchange forms must be mailed to ACE Headquarters, 949 E. Channel St., Stockton, CA 95202.

Important note: Ticket exchange is processed through ACE Headquarters.  Station vendors and other ticket sales locations cannot issue credit or process ticket exchanges.

 Printer Friendly Exchange Form

Commuter Ticket Programs

The following pre-tax commuter ticket programs are available to passengers.  Please visit their websites for more information.

Refunds for Unused ACE Tickets...and Other Last Minute Items

In an event a passenger is unable to use an ACE ticket; a request for a refund will be issued after processing.  The San Joaquin Regional Rail Commission Fiscal Department will handle all refund requests. Requests for refunds can be mailed to: 

   Fiscal Department Refunds

   San Joaquin Regional Rail Commission

   949 East Channel Street

   Stockton, CA  95202

Requests for refunds may also be submitted at the ACE Customer Service Counter in the Stockton Cabral Station.

Please provide the following information for a refund request: Date of ticket purchase, location of purchase, and form of payment used for purchase.

All approved refund requests are subject to 10% a cancellation fee, and refund processing time takes approximately 4 to 6 weeks.

Tickets sold onboard ACE trains are non-refundable.