Advisory Council

About the ACE Passenger Advisory Council (ACEPac)

Stacey Mortensen, Executive Director of ACE had the vision of creating an ACE Passenger Advisory Council (ACEPac) to provide passenger feedback and input on ACE programs and services. That vision has become a reality as the ACEPac has met regularly for over 4 years as the first ACEPac met on January 21st, 2005.

Currently, there are a total of five PAC members from Stockton, Manteca/Lathrop, Tracy and Vasco who have been riding ACE between 1-8 years. They bring their own unique ACE experience to the equation, but have committed to work toward improving the ACE system as a whole for all of the passengers. While there is no intent to limit participation on the ACEPac, there is a certain smaller group size that lends itself to more effective interaction with the ACE managers.

The ACEPac works directly with ACE Department managers regularly on areas such as communication strategies for train delays, contingency plans, fare program restructuring, along with upcoming service innovations such as the electronic ticketing system and Wi-Fi improvements.

Based upon the success of the San Joaquin ACEPac, a call is anticipated for Tri-Valley ACEPac volunteers in the future. Applications will be available on the website.

Should you have any comments you would like the ACEPac to discuss with the ACE managers, feel free to email the Chairman of the ACEPac. If you have any specific questions regarding the formation of the ACEPac, please contact Customer Service.