Changes to Station Ticket Sales Policy
revision effective 9/15/15
Change limitation to $20
Exact cash preferred
Tickets are available at many ACE Station locations or approved ACE vendors. Tickets are always available 24-hours a day online HERE
. In the event that no ticket sales are available at departure stations, contact a member of Customer Service prior to boarding for assistance.
There are four ticket types available for purchase:
20-ride (valid for 20 one-way rides or 10 round-trip rides)
Monthly (good from the 1st to the last of the month)
Tickets purchased online (i.e. passengers boarding with a printed "Instant Tickets") have an expiration.
A one-way "Instant Ticket" is valid for 24 hours from the date of travel.
A round-trip "Instant Ticket" is valid for 24 hours from the date of travel.
Instant tickets are not valid as fare with connecting transit partners with the exception of the ACE shuttles at the Pleasanton and Great America stations.
Only one-way and round-trip tickets purchased online from our website are available for immediate printing as "Instant Tickets." All ticket types may be sent via United States Postal Service at no additional charge or by certified mail for an additional fee.
When purchasing non-instant tickets online and requesting delivery by regular or certified mail, please allow 1 day for processing and 2-5 days for shipping.
ACE is not responsible for lost, stolen or damaged tickets. Tickets will not be refunded or replaced.
Tickets can be purchased and/or picked up at the Stockton, Lathrop, Tracy, and Pleasanton stations.
ACE has a no refund policy.
All tickets including "Instant Tickets" need to be purchased and validated if applicable before boarding the train. There are no onboard ticket sales.
TICKET SALES AT ACE STATIONS:
Ticket sales are also offered at many ACE stations. Please click on each individual station to see available hours to purchase tickets at the ticket station kiosks. Ticket sales at stations include:
For information on ACE's Station Ticket Sales Policy, click here
Tickets can be purchased using cash, Visa, Mastercard, transit benefit check or cards at the ACE stations above. Spilt payment option is also available at those locations as well as online.
TICKET SELLING OUTLETS:
Ticket sales are also available at the following third party ticketing outlets:
TICKET DISCOUNT POLICY:
Individuals meeting the following criteria are eligible to purchase a ride at a discounted rate:
Seniors age 65 or older
Children ages 6-12 years (must be accompanied by a paying adult)
One child, 5 years and under rides for free per paying adult
Individuals with a Medicare Card (Under Title II or XVII of the Social Security Act)
Proof of disability, age and Medicare must be presented to ticket sellers and train attendants when requested. ACE will accept verification from the following sources:
Driver's License or student ID card
United States Passport
Department of Motor Vehicles (DMV) placard ID card in the passenger's name
Department of Motor Vehicles (DMV) placard renewal form in the passenger's name
RTC (Regional Transit Card)
Connecting transit reduced fare ID card (E/D, ADA)
Social Security Disability Income Certificate
Card Certifying Person (Service Animal Owner)
ACE accepts TranBen, commuter checks, Wageworks vouchers and all transit benefit cards.
Checks and vouchers accepted at ACE stations
Checks and vouchers can be mailed in/dropped off to be applied to online orders (crediting the account up to the value of the ticket)
When using checks, the amount will be applied to the ticket and any overages will be forfeited – no cash back.
REcurring BIlling Option:
When purchasing a monthly pass online, automatic billing can be selected. The first order will be charged and filled immediately, the next billing will occur on the 15th of the month for the following month's pass. Term may be shortened according to the expiration date of the card to be used.
The system will stop billing once the term selected has matured.
Split payment option is available. The split will remain as originally entered.
No changes are available for the credit card or split allocation after the initial information is submitted. The account can only be cancelled/deactivated and would require placing a new order online.
For additional information or any questions or concerns, please contact our Ticketing Department