ACE® Train Fare Increase – January 2019

      10/31/2018

       
      On August 3, 2018 the San Joaquin Regional Rail Commission Board adopted a fare increase of 6% effective 1/2/19.

      Please be aware of the following information:
      •    New ACE Fares are rounded UP to the next $.25.
      •    Current ACE train tickets will be accepted through 3/29/19.  
      •    Passengers must have new fare tickets on Wednesday 4/1/19.
      •    Passengers with current fare tickets are eligible to upgrade those tickets to the new  fare tickets
      •    Tickets purchased after the 2013 fare increase are still eligible to upgrade. (Tickets with an     ACE train logo as shown above).
      •    Forms are available at the following stations:  Stockton, Lathrop/Manteca, Tracy, Livermore,     and Pleasanton during operating hours and online at www.acerail.com.
      •    Completed forms can be dropped off in sealed envelopes (including the original ticket(s)     and signed payment authorization as directed) at ACE staffed stations – Stockton,     Lathrop/Manteca, Tracy and Pleasanton for processing at the main office.
      •    Accepted forms of payments for the upgrade are commuter checks and credit cards (Visa     and Master card).
      •    NO CASH or Personal checks are accepted for the ticket upgrades.  Any upgrade requests     submitted with cash or personal checks will be returned unprocessed.
      •    Please allow 5 – 7 business days for processing and shipping.
      •    Upgrade requests will not be processed on site.
      •    The ACE service has a NO REFUND ticket policy.

      If you have any questions please contact ticketing at ticketing@acerail.com or call 1-800-411-(RAIL) 7245
     
     
    949 E. Channel St.,
    Stockton, CA 95202
    1-800­-411­-RAIL (7245)
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