Fare Increase Information

      7/20/2016

       
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      View New Fare Chart 
      ACE Fare Increase – October 2016

      On May 6, 2016 the San Joaquin Regional Rail Commission Board adopted a fare increase of 5.25% effective 10-3-2016:
      Please be aware of the following information:
      • New ACE Fares are rounded UP to the next 25 cents.
      • Current ACE train tickets will be accepted thru 12-30-2016.  However only new fare tickets will be sold at stations as of 10-3-2016 (online 10-2-2016 after 9 p.m.)
      • Passengers must have new fare tickets on Tuesday 1-3-2017
      • Passengers with current fare tickets are eligible to upgrade those tickets to the new ticket stock
      • All tickets purchased after the fare increase in January 2013 with the ACE logo as shown above will be eligible for an upgrade to the new fare tickets. –  Ticket Upgrade/Exchange Form 
      • Upgrade request forms are also available at the following ACE stations:  Stockton, Lathrop/Manteca, Tracy, Livermore, Pleasanton, Fremont and Great America during operating hours
      • Completed upgrade form along with the original ticket can be dropped off in sealed envelopes at Stockton, Lathrop/Manteca, Tracy and Pleasanton station and it will be forwarded for processing at the main office.
      • Upgrades will not be processed at the station
      • Accepted forms of payment are commuter checks and credit cards (Visa and Master cards only)
      • NO CASH or PERSONAL CHECK
      • Please allow 5-7 business days for processing and shipping
      • Mail in applications will be processed any time – If the request is received by December 9, 2016 it will be processed and mailed by December 31, 2016
      • ACE has a no refund ticket policy
       
      RECURRING BILLING CUSTOMERS:
      Please complete the authorization to charge the new fare amount and mail in by 10-10-2016 for November pass billing cycle (Auto-Renewal Form / New Fare Chart ) to ensure uninterrupted service.  If the form is not received by 10-10-2016 the recurring billing account will be deactivated.

     
     
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